FAQ

1. What is Heavy Metal Mug?
Heavy Metal Mug is your go-to store for unique and high-quality mugs inspired by heavy metal culture. Whether you're a fan of rock, metal, or alternative music, we offer designs that resonate with your style and passion.

2. What materials are your mugs made of?
Our mugs are made from high-grade ceramic, ensuring durability and a premium feel. They are designed to withstand both hot and cold beverages while maintaining their vibrant prints.

3. Are your mugs dishwasher and microwave safe?
Yes! All of our mugs are both dishwasher and microwave safe. You can enjoy your drink without worrying about damaging the design or the mug itself.

4. Do you offer custom designs?
At the moment, we offer a curated selection of designs. However, we’re always open to suggestions and might expand into custom options in the future. Keep an eye on our store for updates!

5. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Google Pay, Shop pay) and PayPal. Our payment gateway is secure, ensuring your transaction is safe and smooth.

6. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location:

  • Domestic (within the US): 3-7 business days
  • International: 7-15 business days
    Please note that these are estimated times and can vary due to factors beyond our control.

7. Can I track my order?
Absolutely! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery.

8. What is your return policy?
We stand by the quality of our products. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. The item must be in its original condition. Please contact our support team for assistance.

9. What if my mug arrives damaged?
We take great care in packaging our products, but if your mug arrives damaged, please reach out to us within 48 hours of delivery. Send us a photo of the damaged item, and we’ll send you a replacement at no additional cost.

10. How can I contact your customer service?
If you have any questions or concerns, feel free to reach out to our customer service team through our contact form on the website. We strive to respond within 24 hours.