Shipping Policy

At Heavy Metal Mug, we strive to ensure that your orders are delivered promptly and securely. Please review our shipping policy below to understand how we handle shipping and delivery.

Order Processing Time

  • Processing: Orders are processed within 1-2 business days after payment confirmation. During high-demand periods, processing may take an additional day.
  • Business Days: Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Rates & Delivery Times

We offer a variety of shipping options to suit your needs:

Domestic Shipping (Within the US):

  • Standard Shipping: 3-7 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

International Shipping:

  • Standard International Shipping: 7-15 business days
  • Express International Shipping: 5-10 business days

Shipping Rates:

  • Shipping rates are calculated at checkout based on your location and the weight of your order. You will have the option to choose your preferred shipping method during the checkout process.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package and monitor its delivery status.

Shipping Destinations

We currently ship to most countries worldwide. However, there may be certain regions or countries where we are unable to deliver due to shipping restrictions or logistical challenges. If you are unsure whether we ship to your location, please contact us before placing an order.

Customs, Duties, and Taxes (International Orders)

For international orders, the recipient is responsible for any customs fees, import duties, or taxes that may apply to the shipment. These fees are determined by your local customs office and are not included in the shipping cost at checkout. Please check with your country’s customs office for more information on these fees.

Shipping Delays

While we strive to meet our estimated delivery times, please note that delays may occur due to factors beyond our control, such as:

  • Weather conditions
  • Customs processing (for international orders)
  • High order volumes during peak seasons

If your order is delayed, please contact us, and we will do our best to assist you.

Lost or Stolen Packages

Heavy Metal Mug is not responsible for lost or stolen packages once they have been delivered to the shipping address provided. If your tracking information shows that your package was delivered but you have not received it, please check with your neighbors or contact your local post office. If the issue persists, contact us, and we will help resolve the matter.

Incorrect Shipping Addresses

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize there is an error in your shipping address after placing your order, please contact us immediately. We will do our best to update the address, but we cannot guarantee changes once the order has been processed.

Contact Us

If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out to us via the contact form on the store. We’re here to help!